Frequently asked questions

Orders & shipping

How fast do you ship?

In-stock orders leave our Delaware warehouse in zero to two business days. You’ll get a tracking number by email when your order ships.

Where do you ship?

We ship across the United States. We don’t currently ship internationally.

How much is shipping?

Shipping is calculated at checkout based on the size and weight of your order and your destination. See our shipping policy for details.

Returns

What’s your return window?

Unused items in their original packaging can be returned within 30 days. Full details are on our returns & cancellations page.

Can I cancel an order?

Yes — if it hasn’t shipped yet. Contact us as soon as you can and we’ll stop it before it leaves.

Products

What does the bench tag mean?

Every product is tested before we list it. The tag records its material, hours in test, care instructions, and who tested it. Read more on our bench.

Is there a warranty?

Yes. Every piece carries a lifetime guarantee against manufacturing defects.

Are these your own products?

We sell our own stocked goods — equipment we’ve selected, tested and hold in our warehouse — directly to you.

Payment

What payment do you accept?

We accept Visa, Mastercard, American Express and Discover. Payment is a single charge at checkout — no subscriptions, no recurring billing. See payment & security.

Is checkout secure?

Yes. The entire site runs over encrypted SSL and card data is handled under PCI-DSS with address and card-code verification.